Help And Info

Customer service and Shipping

Customer Service, If you have any quires with your order please do not hesitate to get in touch with us. We pride ourselves on a 5 star service.

WE SHIP WORLDWIDE
Sales and customer support line: +44 1992 524991 – Mobile: +44 7802 628011
Email: [email protected]
Privacy policy Your contact details will be sent to Woo Payments for payment taking purposes only. We do NOT share your details with any third parties.

EORI
Our EORI number is: GB 941177328000

VAT No.
941 1773 28 GB.

Payments

What payment types are accepted?

We process all payments using Woo payments / Paypal as the payment gateway so that your information is secure.

Will my purchase be secure?

Your payment is 100% secure. All payment details are are only entered once on Woo payments. On most browsers, you’ll see the little yellow ‘lock’ symbol on the top or bottom of your screen.

What delivery method do you use?

Stock permitting, orders containing 1 or more complete Scare’m(s) are shipped via Express Courier and should arrive within 3-5 working days of your purchase. Orders for only Kite(s) & Accessories are sent using Royal Mail 1st Class and again, should arrive within 3-5 working days.